They do not provide support coordination
Plan Management is focused on financial administration and does not replace support coordination.
They do not monitor provider service quality
A Plan Manager does not generally monitor provider service quality or participant outcomes.
They do not make participant choices
Participants remain in control of provider choice, goals and support decisions.
They cannot process unsupported claims
Plan Managers should not process unsupported, duplicate or invalid claims or exceed available plan funding.
Need help now? Message AUZ Care on WhatsApp